Cruise Whitsundays - Reefsleep

Cruise Whitsundays - Reefsleep Tour Plan

Day One
Join a Great Barrier Reef Adventure tour onboard one of the Cruise Whitsundays high-speed vessels out to Hardy Reef. All of the included activities for that tour are available for you to enjoy. This includes snorkelling, massages, scenic helicopter flights, diving, and the amenities of the pontoon. The day guests depart at approximately 3pm and the pontoon is now exclusively inhabited by Reefsleep guests.

A Night on the Reef
A lot of marine life love the evening too. Watch from the pontoon as sea turtles enjoy the clear water, nibbling on the seaweed attached to the pontoon and scooping up the last of the sun. Order a drink and watch the sunset from the comfortable deck chairs- preparing for the spectacular clear Whitsunday sky to light up with stars! Look out for the beautiful southern hemisphere constellations such as the famous Southern Cross. After dinner settle into your swag for a tranquil night under the stars.

Day Two
Enjoy the last of your exclusive use of the pontoon before the next wave of day guests arrive. There will be optional guided tours available during this time such as an early morning dive (weather permitting). All the usual day activities will be available again and you will return home that afternoon with the day guests.

Please Note: This is a sample tour plan; your itinerary is based on the weather and tidal conditions experienced at the time of travel.

Cruise Whitsundays - Reefsleep Inclusions

• 2 days/1 night experience
• Large, modern vessel transfers
• Overnight in swags under stars
• Breakfast, 2 morning & afternoon teas, 2 buffet lunches and BBQ dinner
• Snorkelling equipment
• Stinger suit
• Semi-submersible
• Underwater viewing chamber
• Presentations by reef experts

AirlieBeach.com Terms and Conditions

“supplier” means any tour operator or other supplier of the services “you” means the guest booking and person named on this reservation booking “we”, “our” means The Whitsundays Central Reservations Centre and A.J.LAURENT PTY LTD These terms and conditions apply to all bookings made through The Whitsundays Central Reservations Centre. Placing a booking with The Whitsundays Central Reservations Centre and paying a deposit constitute acceptance of these terms and conditions.

Booking Conditions

For bookings made more than 30 days prior to travel, a 25% deposit is due to secure your booking with the balance due 30 days prior to travel. For bookings made within 30 days of travel, the full payment is due immediately to secure your booking. If we do not receive your full payment within 30 days of your travel date and you do not contact us to cancel, your deposit is forfeited and your booking may be automatically cancelled by us, the supplier or both.

Payments

Prices are quoted in Australian dollars, inclusive of GST, and all payments must be made in Australian dollars. Your reservation will only be confirmed when funds have been received and are cleared. The Whitsundays Central Reservations Centre is not responsible for delays in postal delivery, bank or payment system processing. It is your responsibility to ensure that payments are received within the times specified. If the deposit or final payment is not received by the due date, The Whitsundays Central Reservations Centre has the right cancel the booking. If your final payment is not paid by the due date and in any event within 30 days of your departure, we have the right to cancel your booking and retain the deposit in full without any reimbursement to cover our costs and those of any supplier.

Cancellations and Amendments to Bookings

If you wish to cancel or amend any booking made you need to contact us in writing. You can only cancel or amend a confirmed booking by contacting us directly. If you do not contact us to cancel prior to your booking departure date, you may forfeit your deposit and further costs.

Cancellation Charges and Amendment Fees

Any cancellation or amendment made more than 30 days before travel will incur an administration fee of 25% of the total booking fee. All cancellations or amendments made within 30 days of your travel date departure will incur both an administration fee of 25% in addition to the individual supplier’s fees. Any changes requested to your booking, including but not limited to dates, are subject to availability and if they are not available, you may be required to cancel and agree to the cancellation terms. IMPORTANT NOTE: Some services and activities may not permit any refund for certain bookings. You should check with the individual supplier or The Whitsundays Central Reservations Centre prior to paying for your booking to confirm any special non-refundable conditions.

Travel Insurance

We recommend that you take out travel insurance to cover your reservation, and valuable items (e.g. cameras). Your travel insurance policy should include coverage to protect against unforeseen and last-minute cancellations or medical conditions that may prevent travel and also to cover any medical emergencies during travel at minimum.

Supplier Tours and Services Changes

In the unlikely case of a vessel break down, maintenance or unavailability, the supplier will supply an alternate vessel of a similar standard and quality. Itineraries may be affected by elements beyond our and the supplier’s control such as wind, tide, rain, storm or other weather conditions which make travel dangerous and require a delay or cancellation. It is the skipper's requirement to ensure passenger safety at all times and may use his/her professional judgment in any manner to keep his/her guests and crew safe. In the instance of such delay or cancellation, alternative options will be provided by the supplier. In the event a cancellation or delay occurs and your tour or service is cancelled and rescheduled, you will receive a full refund if you are unable to rebook your tour or service.

Liability

You are using these services and taking any tours at your own risk. We are not responsible for any loss or damage, including direct, indirect or consequential loss you may suffer as a result of your reservation, booking or anything related to your tour or services provided by any supplier. You need to ensure you are medically sound, fit and physically able to use the services. We are not liable for the event that you are refused access to any services or tours due to your medical, physical or other reasons, including intoxication. Any such claims should be addressed to the suppliers directly. You should note that sailing can be a dangerous activity and while crews will make every effort to ensure your safety, they cannot be accountable for actions or injury to you that may be ‘beyond their control’. Every effort is make to ensure your safety and you may be required to complete a pre departure questionnaire, and sign a travel agreement waiver during the check-in process of your tour with the supplier directly. We are not affiliated with nor responsible for our suppliers in any way other than as intermediary to arrange their services on you and their behalf. If you have any issues, injury, suffer any loss or damage, you need to take it up with the supplier directly. If we are obligated to cancel your travel arrangements for any reason, the liability of will be limited to a refund of all monies paid by you.

Cruise Whitsundays Terms and Conditions

All prices are stated in Australian dollars and include GST. Prices valid for travel from 1 April 2017 to 31 March 2018 where stated.Child fares are for children aged between the ages of 4 to 14 inclusive.Infants under 4 travel FOC but must be advised at time of booking. With the exception of Great Barrier Reef Adventures and Camira Sailing Adventure infant meals are not included on Day Cruises.All inclusions are as indicated on the websites at time of travel. If not stated as included the item/s are at guests own cost.Cruise Whitsundays reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.All cruises are subject to sea and weather conditions particularly in the interest of passenger safety.Should the company be forced to cancel a cruise our liability is limited to offering an alternative cruise or appropriate refund no greater than the fare paid.Cruise Whitsundays cannot be held responsible for missed flights or consequent costs due to late arrival at airline check-in counter whatever the cause.Travel insurance is recommended for all bookings.The company shall not be held responsible for any property loss or damage and/or any claim resulting from personal injury or death arising whilst travelling with the company, participating in activities, on the vessel or pontoon or other company property. This disclaimer applies irrespective of the cause.Where another company or persons operate the service such as transfers, diving and helicopter flights, Cruise Whitsundays is acting only as a Sales Agent. Responsibility and liability for the operation lies with that operator.Payment and Cancellation fees:Day Cruises: No show and 24 hours or less notice cancellation is 100% of fare. 24 hours - 48 hours 50% of fare. Transfer to another Cruise Whitsundays cruise with more than 48 hours’ notice incurs no fee and is subject to availability. Transfer to another Cruise Whitsundays cruise with less than 48 hours’ notice is subject to availability and if new fare is less then no refund will be made and if new fare is higher payment of the difference is required.

Cruise Whitsundays Terms and Conditions

By confirming a booking of a cruise, you and all Passengers travelling under the booking are bound by this agreement, which is comprised of: (1) these standard terms and conditions, and (2) the Booking Confirmation.

BOOKING
(a) Confirmed Booking. Your booking is confirmed when:
1. you have made the booking, complete with all information we require, and have confirmed it with our Airlie Beach Office the day before departure (Ph: +61 7 4846 7000);
2. you have paid us the Fare, according to the terms of this agreement; and
3. we have sent you a Booking Confirmation.
(b) Fare. The Fare for your cruise is the amount stated in your Booking Confirmation, noting that:
1. We reserve the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.
2. All prices are stated in Australian dollars and include GST.
3. Prices are valid for travel from 1 April 2021 to 31 December 2022.
(c) Child Fares
1. Child Fares are for children aged between 4 and 14.
2. Infants under 4 travel free of charge but we must be advised at time of booking.
3. With the exception of Great Barrier Reef Adventures, infant meals are not included on Day Cruises.
4. Child Fares may vary in price and ages when operated by a 3rd party provider.
(d) Inclusions. Your Booking Confirmation sets out the details of all goods/services that are included in your cruise.

BEFORE YOU TRAVEL
(a) Weather. Check the weather – for passenger safety reasons, all cruises will only proceed in suitable sea and weather conditions.
(b) Luggage. Passengers must comply with the relevant luggage requirements set out on the Website.
(c) Travel Insurance. We strongly recommend passengers take out travel insurance at the time of booking to cover any unforeseen circumstances.
(d) Fit to Travel. You must ensure that you are medically and physically fit for travel. Before you confirm your booking, you must advise us of any medical or physical condition(s) that may require medical attention, medication or special treatment during your cruise/stay. We may also ask you to complete a health questionnaire. If a guest has a condition that we decide may significantly affect the enjoyment, health or safety of themselves or any other person on board, we can refuse or cancel a booking.
1. For diving. A third-party provider operates the diving activity. They may require divers to complete a medical questionnaire and satisfy age and medical requirements. We understand divers cannot fly for 24 hours after diving and the company accepts no liability for medical conditions experienced as a result of flying after diving. We recommend you check requirements with Reef Safari Pty Ltd, the third-party operator.
2. For Reef Sleep/Suites - Please return the medical disclosure form to Cruise Whitsundays 24 hours prior to departure.

ON THE DAY OF TRAVEL
(a) Check In. You must check in with our representative at the location stated on your Booking Confirmation no more than 1 hour and no later than 15 minutes prior to scheduled departure.
(b) Dangerous Goods. Your luggage must not contain any items which in our opinion are dangerous, illegal, liable to harm or annoy other guests, or otherwise unsuitable. Animals (except guide dogs) are not permitted on board. We reserve the right to deny boarding or eject any Passenger that fails to comply with this clause.

ON BOARD
(a) No Smoking Policy - All our vessels adhere to smoke free rules in accordance with relevant state government regulations. Unless designated areas have been created and assigned Passengers are not permitted to smoke (including e-cigarettes) on board.
(b) Children.
1. Children under 18 must be accompanied by an adult carer (this excludes residential travel)
2. Minimum age for Reef Sleep/Suites is 6 years and all children must be accompanied by an adult carer.
(c) Safety.
1. Passengers must always follow and carry out all lawful directions of the Master and/or crewmembers of the vessel.
2. Passengers must take all reasonable precautions for their own safely and the safety of any person in their care (particularly children). This includes using hand and guard rails at all times as provided around the vessel, appropriately restraining children and ensuring that children are accompanied by a responsible adult at all times and paying attention to the safety briefing given by crewmembers at the commencement of carriage.
3. Passengers are advised and required to take particular care in conditions of inclement, rough or heavy weather or as advised by the crew.
4. Neither we, the vessel nor any crewmember shall be held responsible for any loss or damage (including personal injury) suffered by any person, as a result of breach of that person’s safety obligations, or their failure to utilise all safety devices and precautions as provided and/or advised on board the vessel, or caused by any passenger acting in an unreasonable, unnecessary or unsafe manner.

GUEST AMENDMENTS, PAYMENTS AND CANCELLATIONS
The tables below set out the consequences that the parties agree will apply in the event of a Guest Cancellation. A reduction in guests or name change will be treated as a guest cancellation. Subject to availability, you may amend your booking (the date of travel, the components of your package or the number of Guests) as follows:
REEFSUITES AND REEFSLEEP
Guest Amendments
1. Free of charge more than 14 days prior to check in
2. No amendments allowed within 14 days of check-in. Full cancellation fees apply.
Guest Cancellation
Reefsleep - 100% cancellation fees apply within 14 days of departure
Reefsuites - 100% cancellation fees apply within 30 days of departure
DAY CRUISES
Guest Amendments
1. Free of charge more than 48 hours prior to departure
2. Within 48 hours prior to departure, fare difference and third party amendment fees will be incurred
Guest Cancellation
1. Fully refundable up to 48 hours prior to departure
2. 100% cancellation fees apply within 48 hours of departure
FLEXI FARE
1. Flexi Fare is only available on selected day tours;
2. Bookings that have Flexi Fare applied can only be amended outside of 12 hours of departure;
3. Bookings that have Flexi Fare applied can only be date changed to a new travel date within 7 days of original departure date;
4. Bookings that have Flexi Fare applied are only allowed one date change;
5. Bookings that have Flexi Fare applied will still be subject to Cancellation Terms and Conditions of the original booking date
CANCELLATION
(a) Your cruise or accommodation could be cancelled under one of the following three circumstances:
1. A cancellation arising from your actions, through no fault of ours – see ‘Guest Cancellations’.
2. A cancellation by us arising from external consequences that make our performance of the agreement impossible (for example a Force Majeure event, or the actions of a third party e.g. new government regulation) – see ‘Force Majeure Cancellations’.
3. Any other cancellation by us – see ‘Our Cancellations’.
(b) Force Majeure Cancellations. For all cruise and accommodation types, in the event of a Force Majeure Cancellation, we will provide you with a Credit note of an amount equal to the monies paid to us under the booking. The credit note can be applied to the cost of a future cruise with us. Time limits and other criteria and conditions may apply.
(c) Our Cancellations. For all cruise types, in the event of Our Cancellation, we will provide you with the option to receive one of the following:
1. (where available) travel on an alternative service of similar value; 2. an alternate service of the same value at a later date;
3. a full refund of monies paid to us under the booking; or
4. a credit note of an amount equal to the monies paid to us under the booking
. (d) Refund Payment. Any credit note or refund payable by us under this agreement will be calculated to take into account the monies actually paid under the booking. Any refund will be payable to the person who paid for the booking or to the first person named on the booking. If a booking was made through a Travel Agent, any refund will be returned to that Travel Agent for their payment to the guest.

OUR OPERATIONS
(a) Connections. We cannot guarantee our schedule. To the extent permitted by law, we are not liable for any costs deriving from the failure of a Passenger to connect with other services. As a result, Passengers should allow ample time for connections.
(b) Warranties, Exclusions and Limitation of Liability.
1. To the extent permissible by law (and without limiting the operation of any statutory guarantee under the ACL), we will not be liable for any death or personal injury, loss of or damage to luggage or goods, consequential losses, loss of profit or any similar claims arising from any use of the services or arising out of our negligence, including delay, or any inaccuracy with respect to information relating to transport, services or pricing.
2. We are not liable in negligence for harm suffered by anyone as a result of the materialisation of an obvious risk of any dangerous recreational activities. You and any passengers travelling under this booking are made aware of the obvious risks of boarding a cruise and participating in any related activities.
3. To the extent that part of the services are supplied to the guest by a third party, any warranty offered by us in relation to those services will be limited to our right of redress against the third party arising out of any alleged fault or defect in the services.
4. Nothing in this agreement restricts, limits or modifies your rights or remedies as a consumer against us for failure of a statutory guarantee under the ACL.

MISCELLANEOUS
(a) Waiver and Amendment. A provision of this agreement may not be amended or waived except in writing signed by our authorised representative.
(b) Enforceability. If a term of this agreement is unenforceable it shall be read down to be enforceable or, if it cannot be read down, the condition shall be severed from this agreement without affecting the enforceability of the remaining conditions.
(c) Disclaimer. Images in any of our brochures or advertising materials are indicative only and may not reflect the exact experience or destination.
(d) Third Parties. The service that you book through us may involve several parts, some of which are provided by us, some of which are provided by third party operators. We may act as a sales agent for such third party operators (such as the operators of transfers, diving and helicopter flights) but we have no liability to you for their services. You agree that we may pass on to you any costs, conditions or fees that they apply to us under our agreement with them.
(e) Group Bookings and Charters. These Terms and Conditions do not apply to group and charter travel. Separate booking conditions, pricing and payment terms will be provided for group/charter travel.
(f) Travel subject to our Conditions of Carriage. View our Terms and Conditions of Carriage.
(g) Privacy Policy
(h) Animal Transportation Policy
(i) Whitsunday Regional Council Noise Restriction Notice

DEFINITIONS
(a) ACL means the Australian Consumer Law as that term is defined in the Competition and Consumer Act 2010 (Cth).
(b) Booking Confirmation means the notification from us to you containing the details of your booking.
(c) Dollars or $ means Australian Dollars.
(d) Force Majeure event means an event or circumstance which is beyond our control and without our fault or negligence and which was not reasonably preventable, including:
1. riot, war, invasion or acts of terrorism;
2. requisition or compulsory acquisition by any governmental or competent authority, a material change in legislation or directions by a government authority;
3. medical outbreak, or contamination of any kind;
4. earthquakes, flood, fire or other physical natural disasters; and
5. strikes or industrial disputes which affect an essential part of the service.
(e) Passenger means anyone travelling with us under your booking.
(f) We/us means Cruise Whitsundays Pty Ltd, ABN 70 105 420 737.
(g) You means the person or entity that made the booking and is named in the Booking Confirmation.